What happens when you delete your account
- Your public profile, display name, and photo are permanently removed
- All active and inactive listings, storefronts, and product posts are deleted
- Your inbox, messages, and order communications are erased
- Login credentials and all active sessions are immediately invalidated
- Any saved addresses, payment methods, and preferences are purged
Data we are required to retain
Transaction receipts, invoices, and financial logs required for KRA tax compliance are retained for the legally mandated period under the Kenya Tax Procedures Act, even after account deletion. These records are not accessible to other users.
Processing timeline
Accounts are deactivated immediately upon verification. Full PII scrubbing and anonymization completes within 30 calendar days per Section 32 of the Kenya Data Protection Act, 2019.
Opt-out alternative
If you only want to stop receiving marketing messages without deleting your account, choose the Marketing & Communications Opt-Out option. Your account and data remain intact.
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